Refund and Returns Policy

Thank you for shopping at Birch & Water. We are committed to providing you with high-quality soap and beauty products that enhance your skincare and self-care routine. Due to the nature of our products, we regret to inform you that we cannot offer returns or refunds for items purchased from our website.

Why We Cannot Offer Returns or Refunds:

Our soap and beauty products are crafted with meticulous care, using delicate  ingredients. The effectiveness and safety of these products depend on various factors, including proper storage and handling. Once our products leave our hands, we cannot ensure that they have been stored or handled in accordance with our quality standards.

Additionally, for hygiene reasons, it is not possible for us to accept returns of products. We prioritize the safety and well-being of all our customers, and this policy is in place to protect everyone from the risks associated with potential product contamination.

Our Commitment to Customer Satisfaction:

Despite our no returns or refunds policy, we are deeply committed to ensuring your satisfaction with your purchase. If you are unhappy with the product you received for any reason, please do not hesitate to contact tina@birchandwater.ca within 7 days from the date of sale. We are more than happy to address your concerns and provide assistance.

Damaged or Defective Products:

In the rare event that you receive a damaged or defective product, please provide photographic evidence of the issue when contacting us. This will help us evaluate the situation and provide you with an appropriate resolution.

Cancellations:

If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

Final Note:

We appreciate your understanding of our returns and refund policy. Our top priority is to provide you with exceptional products and service. We value your feedback and are here to assist you in any way we can. Thank you for choosing Birch & Water for your soap and beauty product needs.

Sincerely,

Tina